Privacy Policy
Your Health is Personal. Your Data Should Be, Too.
Welcome to The Tent Healthcare. We are committed to protecting the privacy, confidentiality, and security of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://thetenthealthcare.com/), book appointments, request home visits, or utilize any of our clinical and medical training services in Nigeria.
By accessing our website or using our services, you consent to the data practices described in this policy.
The Short Version (TL;DR)
- We never sell your data.
- We only collect the information necessary to provide you with excellent medical care and seamless booking experiences.
- We use bank-level security to protect your medical records.
- You remain in complete control of your data and can request to access or delete it at any time.
Information We Collect
To provide you with high-quality healthcare, we collect both standard personal data and sensitive medical data.
A. Personal Identification Information
➔ Full name, date of birth, and gender.
➔ Contact details (email address, phone numbers, and physical address for home visits).
➔ Emergency contact information.
B. Sensitive Health & Medical Data
➔ Medical history, current symptoms, and diagnoses.
➔ Details regarding sexual health, women's wellness, special needs, and aesthetic medicine treatments.
➔ Previous treatment records, prescription histories, and laboratory test results.
➔ Health insurance information (if applicable).
C. Technical & Usage Data
➔ IP addresses, browser types, and device identifiers when you browse our website.
➔ Information on how you interact with our website (via cookies and analytics tools).
How We Collect Your Data
We collect information through the following channels:
Directly From You
When you fill out our online appointment forms, WhatsApp chat, or contact forms.
During Consultations
In-clinic visits, telephone consultations, or home visits by our healthcare professionals.
Third Parties
Referrals from other medical practitioners, laboratories, or health insurance providers.
How We Use Your Information
We use the information we collect for the following purposes:
To Provide Medical Care
To assess your health, provide accurate diagnoses, and administer treatments (including general care, aesthetic medicine, and special needs support).
To Coordinate Services
To arrange and manage home visits and in-clinic appointments.
Trainings & Certifications
To process registrations and issue certificates for BLS, CPR, and First Aid training.
Communication
To send you test results, appointment reminders, and respond to your enquiries.
Compliance & Legal Obligations
To comply with Nigerian healthcare regulations, medical board standards, and standard legal requirements.
Who We Share It With (And Who We Don't)
We do not sell your personal or medical data to advertisers, marketers, or any other third parties.
Because healthcare requires collaboration, we only share your information with trusted partners who are strictly bound by medical confidentiality laws:
- Specialist doctors, pharmacies, or laboratories directly involved in your treatment.
- Secure, compliant technology providers (like our electronic health records system) that help run our clinic.
- Regulatory authorities, only if legally mandated by Nigerian law.
Legal Basis for Processing (NDPA & NDPR Compliance)
Under the Nigeria Data Protection Act (NDPA), we process your data based on the following legal grounds:
Explicit Consent
When you agree to our privacy terms before booking an appointment or providing your health data.
Vital Interest
When processing is necessary to protect your life or health in a medical emergency.
Contractual Necessity
To fulfill our obligations in providing requested medical services or training.
Legal Obligation
To comply with medical retention laws and statutory reporting requirements in Nigeria.
Sharing and Disclosure of Information
As a healthcare provider, confidentiality is our priority. We will never sell your personal data. We may share your information only under the following circumstances:
➔ Medical Partners & Specialists: With specialist doctors, pharmacies, and external laboratories involved in your care.
➔ Service Providers: With trusted third-party IT, website hosting, and secure data storage providers who are bound by strict confidentiality agreements.
➔ Legal and Regulatory Authorities: When required by law, public health regulations, or court orders.
Data Security
We implement robust administrative, technical, and physical security measures to protect your medical and personal data from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no electronic transmission over the internet is completely secure, and you share information via our website at your own risk.
We retain your personal and medical information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as legally mandated by Nigerian healthcare laws regarding the retention of medical records.
Data Retention
We retain your personal and medical information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as legally mandated by Nigerian healthcare laws regarding the retention of medical records.
Your Data Privacy Rights
Under the NDPA, you possess the following rights regarding your personal data:
➔ Right to Access: Request a copy of the personal and medical data we hold about you.
➔ Right to Erasure (Right to be Forgotten): Request deletion of your data, subject to medical and legal retention requirements.
➔ Right to Rectification: Request corrections to any inaccurate or incomplete health records.
➔ Right to Withdraw Consent: You can withdraw your consent for data processing at any time, though this may affect our ability to provide ongoing medical care.
➔ Right to Data Portability: Request the transfer of your medical records to another healthcare provider.
To exercise any of these rights, please contact our Data Protection Officer at the email provided below.
Data Security
We implement robust administrative, technical, and physical security measures to protect your medical and personal data from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no electronic transmission over the internet is completely secure, and you share information via our website at your own risk.
We retain your personal and medical information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as legally mandated by Nigerian healthcare laws regarding the retention of medical records.
Data Retention
We retain your personal and medical information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as legally mandated by Nigerian healthcare laws regarding the retention of medical records.
Google API Services & App Data
If you use a Google account to interact with our digital tools, we follow strict transparency rules.
The Tent Healthcare’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
What this means for you:
- We do not use your Google data to serve you ads.
- We do not allow humans to read your Google data (unless you explicitly ask us to for tech support, or if required for critical security/legal reasons).
- We only use it to make your booking and account management experience as seamless as possible.
Cookies Policy
Our website uses cookies to enhance user experience, remember your preferences, and analyze site traffic. You can adjust your browser settings to refuse cookies, but this may limit your ability to use certain features on our website, such as online booking.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The “Last Updated” date at the top will indicate when changes were made. We encourage you to review this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your medical data, please contact us:
The Tent Healthcare
Phone: +234 805 952 2473
Email: contact@thetenthealthcare.com
Quick Links
Contact Details
Phone Number
+2348059522473, +2347033647980
Address
Plot 1, Olaniyi Drive, Lekki, Lagos, Nigeria
